Shipping policy

Effective Date: 2025-02-01

Thank you for shopping with PUPHE. We strive to provide fast and reliable shipping to ensure your pet products arrive in excellent condition. Please review our shipping policy below.

Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Custom or bulk orders may require additional processing time. Please contact us for details.

Shipping Methods & Delivery Time

We offer several shipping options to accommodate your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • Overnight Shipping: Available in select areas, with delivery within 1 business day.

  • International Shipping: Delivery times vary based on destination and customs clearance.

Shipping Rates

  • Shipping rates are calculated at checkout based on package weight, size, and destination.

  • Free shipping is available for domestic orders over $65CAD.

International Shipping

  • We ship to select international destinations.

  • Customers are responsible for any customs duties, taxes, or import fees.

  • Delivery times may vary due to customs processing in the destination country.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order using the carrier’s website.

Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages. Please ensure your shipping address is correct.

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

Address Changes & Order Modifications

  • If you need to update your shipping address or modify your order, please contact us within 24 hours of placing the order.

  • Once an order has been shipped, changes cannot be made.

Returns & Refunds

  • Please refer to our Return Policy for information on returning products and obtaining refunds.

Contact Us

For any questions or concerns regarding shipping, please contact us at:

  • Email: contact@puphe.ca

  • Business Hours: 24/7

Thank you for choosing PUPHE!